Terms of Service & Commercial Policies
Commercial terms for Aurevon Group services, proposals, digital products, Meta publishing workflows, payments, cancellations, refunds, acceptable use, platform dependencies, and support responsibilities.
These terms apply unless a signed written agreement states otherwise.
These Terms of Service and Commercial Policies govern access to Aurevon Group public pages, inquiries, proposals, digital product discussions, managed social publishing workflows, consulting support, and other services that expressly reference these terms. A signed agreement, statement of work, order form, invoice, subscription plan, project contract, or written amendment may add to or override these terms for a specific engagement.
References to “Aurevon,” “Aurevon Group,” “we,” “us,” or “our” mean the Aurevon business providing the relevant service. References to “client,” “you,” or “your” mean the person, company, representative, supplier, partner, account owner, or authorized user accessing the website, submitting an inquiry, approving work, granting access, or using a service.
- Order of documentsIf there is a conflict, a signed written agreement controls first, followed by an accepted proposal or statement of work, then an invoice or service plan, then these terms.
- No automatic engagementSubmitting an inquiry, requesting a meeting, receiving general information, or exchanging preliminary scoping messages does not create a client relationship, partnership, employment relationship, agency relationship, exclusivity, fiduciary duty, or obligation to provide services.
- AuthorityAnyone requesting services, approving work, granting platform access, submitting content, or giving instructions represents that they have authority to act for the relevant business, owner, account, project, or asset.
- Responsible reviewThe client remains responsible for reviewing proposals, approvals, deliverables, publishing instructions, payment obligations, and any legal or regulated claims before use.
Commercial engagements require written scope, approved access, lawful materials, and timely decisions.
These terms set out the operating rules that apply across Aurevon’s website, commercial project discussions, digital product setup, and managed support workflows. They do not replace a tailored project contract where one exists. They establish clear responsibilities for proposals, approvals, access, payments, cancellations, content rights, platform limits, and support requests.
Scope First
Deliverables, timelines, fees, dependencies, and acceptance standards should be confirmed in writing before work is treated as committed.
Approved Materials
Client-provided content, claims, assets, accounts, and access must be lawful, accurate, authorized, and cleared for the intended use.
Payment Discipline
Invoices, deposits, subscriptions, third-party costs, taxes, and bank charges follow the accepted commercial document or written plan.
Traceable Support
Approvals, changes, access requests, incidents, cancellations, and disputes should be routed through agreed channels with enough context to act.
Aurevon services are governed by written scope, documented approvals, and practical delivery boundaries.
Aurevon may discuss or provide commercial development support, engineering coordination, construction and development follow-up, software and digital innovation, hospitality and experience planning, supply chain and industrial services, digital product setup, Meta publishing workflows, consulting, documentation, and support services. Public descriptions are informational; actual deliverables, timelines, pricing, acceptance criteria, responsibilities, and exclusions must be confirmed in writing.
- Statements of workA statement of work may define deliverables, milestones, dependencies, client inputs, access requirements, approval routes, service levels, fees, taxes, expenses, cancellation rules, handover standards, and support channels.
- Client inputsThe client must provide accurate information, timely feedback, lawful materials, required access, approvals, brand guidance, technical context, decision makers, and any constraints that affect delivery.
- ChangesOut-of-scope requests, delayed inputs, changed requirements, new review cycles, third-party delays, new platform rules, or additional compliance needs may require revised pricing, timeline, or scope confirmation.
- Assumptions and dependenciesAurevon may rely on assumptions stated in a proposal or plan. If an assumption becomes inaccurate, the affected work, schedule, fees, or responsibilities may need to be revised before delivery continues.
Work is accepted through clear written confirmation, not through assumptions or informal silence.
Proposals, estimates, discovery notes, concept sketches, demos, sample workflows, presentations, and preliminary recommendations are not binding unless accepted through the written route specified by Aurevon. A quote may depend on assumed inputs, platform access, project readiness, supplier availability, or a defined decision window. Aurevon may revise or withdraw a proposal before acceptance where facts, costs, availability, risk, or scope changes.
- Acceptance routeAcceptance may require a signed document, approved order, paid invoice, written confirmation from an authorized representative, or another approval method stated in the proposal.
- Review responsibilityThe client is responsible for checking names, company details, addresses, account ownership, specifications, campaign claims, quantities, links, budgets, and deliverable descriptions before approval.
- Milestone approvalWhere work is delivered in phases, approval or use of a milestone may allow Aurevon to proceed with later work and invoice the next phase according to the accepted scope.
- Deemed useIf the client deploys, publishes, shares, implements, or commercially uses a deliverable, that use may be treated as acceptance of the delivered work except for defects reported promptly through the agreed support route.
Social publishing and digital workflow services require authorized assets, approved content, and clear account responsibilities.
For Meta-connected or social publishing services, the client remains responsible for business asset ownership, account authority, content accuracy, legal rights, advertising claims, regulated industry requirements, and final publishing approval. Aurevon may help configure workflows, organize campaigns, route approvals, schedule or publish approved content, maintain records, and report business-facing performance indicators where the client grants appropriate access.
Authorized Assets
Clients must confirm authority over Facebook Pages, Instagram professional accounts, Business Manager assets, ad accounts, catalogs, domains, pixels, datasets, and related channels.
Data Handling
Meta-related data is handled for the documented business purpose and subject to privacy, retention, deletion, platform, and access restrictions.
Deletion Route
Users and authorized businesses can request deletion, disconnection, or review through the public data deletion process.
Support
Access, publishing, billing, incident, and privacy questions should be routed through agreed client channels or the public inquiry route.
Aurevon can support connected workflows, but third-party platforms remain outside Aurevon’s control.
Many services depend on platforms, hosts, registrars, payment processors, advertising networks, analytics tools, marketplace accounts, social channels, government portals, supplier systems, courier services, banks, and other third parties. Aurevon may coordinate with those services when authorized, but it does not control their rules, outages, approvals, account reviews, pricing changes, verification decisions, data exports, or enforcement actions.
- Access methodClients should grant access through role-based invitations, business asset roles, time-limited credentials for defined operational needs, or other agreed secure methods. Personal passwords should not be sent unless no practical alternative exists and a safer handling route is agreed.
- Platform decisionsApproval, rejection, takedown, verification, reach, ad delivery, account status, ranking, payments, refunds, or support outcomes from third-party platforms are not guaranteed by Aurevon.
- Client account ownershipThe client remains responsible for maintaining account ownership, administrator continuity, billing methods, compliance records, recovery access, and lawful use of connected assets.
- Emergency changesAurevon may pause publishing, revoke operational access, or recommend immediate changes where a platform issue creates legal, security, policy, payment, or reputational risk.
Submitted materials must be lawful, authorized, accurate, and approved for the intended use.
The client represents that it has all necessary rights, permissions, consents, licenses, and approvals for text, images, video, audio, designs, logos, trademarks, offers, testimonials, product claims, targeting instructions, data, and account access supplied to Aurevon. Aurevon may rely on client approvals unless the approved material appears to create legal, safety, platform, security, or reputational risk.
- Client-owned materialsClients retain ownership of materials they provide, subject to licenses needed for Aurevon to perform the service and publish, store, adapt, process, or deliver approved work.
- Aurevon work productOwnership and use rights for templates, documents, code, configurations, creative assets, workflows, dashboards, and deliverables are governed by the written scope. Reusable know-how, methods, non-client-specific templates, and pre-existing materials remain Aurevon or third-party property unless agreed otherwise.
- Approval recordsAurevon may keep approval notes, publishing logs, change history, support records, invoices, and related evidence for service continuity, audit, accounting, dispute handling, and legal compliance.
- Corrections and takedownsIf the client identifies inaccurate, unauthorized, expired, infringing, or sensitive material, the client should notify Aurevon promptly with enough detail to locate and address the material.
Fees are due according to the accepted proposal, invoice, subscription plan, or written agreement.
Unless a written agreement states otherwise, fees may include discovery, setup, onboarding, configuration, consulting, creative production, managed service periods, support, licenses, subscriptions, third-party costs, vendor costs, taxes, banking charges, and approved expenses. Aurevon may pause work, withhold deliverables, suspend support, or terminate access where payments are overdue or payment risk becomes unreasonable.
- Taxes and third-party costsQuoted fees may exclude taxes, payment processor charges, platform charges, hosting, media spend, licenses, translation, legal review, vendor costs, travel, courier, government fees, or bank charges unless expressly included.
- Late or failed paymentsLate payment may delay delivery, renewal, support, publishing, access, handover, or third-party purchasing. Failed, reversed, disputed, or incomplete payments may require settlement before services continue.
- Currency and bank chargesCurrency conversion, bank fees, international transfer charges, withholding obligations, payment platform fees, and correspondent bank charges are the client’s responsibility unless agreed otherwise.
- Disputed invoicesInvoice concerns should be raised promptly with specific line items and supporting context. Undisputed amounts remain payable while the concern is reviewed.
Refunds depend on service type, work performed, commitments made, and written cancellation terms.
Unless a signed agreement, order form, or invoice states otherwise, these cancellation and refund principles apply to Aurevon digital product setup, social publishing workflows, consulting, managed services, and project support. Refund requests are reviewed according to the accepted plan or written agreement, but completed work, consumed service time, third-party charges, committed vendor costs, approved creative production, reserved capacity, platform fees, and custom configuration are generally not refundable.
Setup Fees
Discovery, onboarding, account review, workflow design, configuration, documentation, and access setup begin consuming effort once work starts and are generally non-refundable.
Monthly Services
Recurring services may be cancelled according to the written plan. Cancellation stops future renewal where notice is received on time but does not automatically refund completed or work already underway.
Prepaid Blocks
Unused prepaid balances are handled according to the accepted plan or written agreement. Approved work, scheduled work, reserved capacity, and non-recoverable costs may be deducted before any refund is considered.
After Cancellation
Operational access is removed where no longer needed, while records may be retained for legal, accounting, tax, security, audit, contractual, or dispute reasons.
Services must not be used for unlawful, deceptive, infringing, unsafe, or unauthorized activity.
Aurevon may decline, suspend, revise, or terminate work where a request, instruction, asset, campaign, content item, integration, or account access creates material legal, security, platform, payment, safety, reputational, or operational risk.
- Prohibited conductDo not attempt to disrupt, scrape, reverse engineer, overload, bypass security controls, access unauthorized accounts, submit malicious code, misuse forms, impersonate others, manipulate platform systems, or interfere with systems or platform rules.
- Prohibited contentDo not submit content that is unlawful, infringing, defamatory, misleading, discriminatory, exploitative, unsafe, spam-like, politically or medically sensitive without required authorization, or contrary to applicable platform policies.
- Regulated claimsClients are responsible for substantiating claims related to real estate, investment, employment, finance, health, safety, guarantees, pricing, promotions, regulated goods, public tenders, or other sensitive areas.
- Refusal and suspensionAurevon may decline work, suspend service, remove access, withhold publishing, request revisions, or terminate an engagement where a request creates legal, security, policy, reputational, payment, or operational risk.
Business information should be handled with practical safeguards and clear access boundaries.
Where confidential information is exchanged, each party should use reasonable care to protect it and use it only for the purpose of the relationship. Confidentiality duties do not apply to information that is public, independently developed, lawfully received from another source, already known without restriction, or required to be disclosed by law, court order, platform process, audit, or regulator.
- Access credentialsClients should not send personal passwords. Platform access should be granted through role-based account permissions, business asset roles, secure invitation flows, time-limited credentials, or agreed administration methods.
- No security guaranteeAurevon uses practical safeguards, but no website, email, cloud tool, social platform, integration, file transfer, payment system, or internet workflow can be guaranteed completely secure or uninterrupted.
- Incident cooperationBoth parties should promptly cooperate on suspected unauthorized access, platform compromise, mistaken publishing, data requests, phishing, credential exposure, payment fraud, or security incidents connected to the service.
- Least practical accessAccess should be limited to the assets, roles, people, and service period needed for the engagement, with removal or reduction after completion or cancellation.
Support works best when requests are specific, traceable, and routed through agreed channels.
Aurevon may use email, forms, project workspaces, shared documents, task boards, messaging channels, calls, invoices, and support records to manage work. Requests that affect scope, cost, legal risk, publishing, account access, public claims, or handover should be confirmed in writing by an authorized person. Aurevon may rely on written instructions received through an agreed channel unless it has reason to question authority or safety.
- Support requestsRequests should include the relevant project, account, page, file, link, invoice, screenshot, desired outcome, urgency, and business impact where possible.
- Record keepingAurevon may retain operational records, approval logs, invoices, support history, platform notes, access records, and evidence needed for continuity, compliance, accounting, security, audit, dispute handling, and legal obligations.
- Response expectationsPublic inquiries and support requests are reviewed according to availability, scope, service plan, urgency, risk, and dependency on third-party systems or client-provided information.
- Public statementsNeither party should make misleading public statements about an engagement, outcome, dispute, partnership, endorsement, or affiliation without appropriate authority and factual support.
Aurevon is responsible for agreed work, not for every third-party platform outcome or client-controlled decision.
To the maximum extent permitted by applicable law, Aurevon does not guarantee uninterrupted service, platform approval, account verification, post reach, advertising results, audience growth, search ranking, revenue, business outcome, construction outcome, government approval, vendor performance, marketplace acceptance, payment processor availability, or third-party platform availability. Services are provided according to written scope, client cooperation, and applicable platform constraints.
- Limitation of liabilityUnless a written agreement states otherwise or applicable law prohibits limitation, Aurevon’s aggregate liability for a claim is limited to the fees paid to Aurevon for the specific service giving rise to the claim during the three months before the event.
- Excluded damagesTo the maximum extent permitted by law, Aurevon is not liable for indirect, incidental, consequential, special, punitive, exemplary, lost profit, lost revenue, lost data, lost goodwill, lost opportunity, or business interruption damages.
- Client indemnityThe client agrees to defend and hold Aurevon harmless from claims arising from client-provided content, unauthorized account access, inaccurate instructions, unlawful claims, rights violations, platform violations, regulated claims, payment disputes, or misuse of services.
- Mandatory rightsNothing in these terms limits liability that cannot legally be limited, or consumer, employment, privacy, data protection, or statutory rights that cannot legally be waived.
Aurevon may update, suspend, or terminate services where required by scope, law, payment, security, or platform constraints.
Aurevon may amend these terms by publishing updated terms on this page. Continued use of the website or services after an amendment means the amended terms apply unless a written agreement states otherwise. Unless a written agreement provides another governing law or forum, these terms are governed by the laws of Georgia, and disputes should first be raised through direct business communication.
- TerminationEither party may end a service according to the written scope. Aurevon may suspend or terminate services for non-payment, unsafe requests, unlawful activity, unauthorized access, platform violation, abusive behavior, non-cooperation, or material breach.
- Force majeureAurevon is not responsible for delay or failure caused by events outside reasonable control, including platform outage, internet disruption, hosting failure, cyber incident, labor disruption, government action, war, disaster, utility failure, supplier failure, payment network issue, or regulatory change.
- SurvivalTerms concerning fees, records, confidentiality, intellectual property, acceptable use, disclaimers, liability limits, indemnity, governing law, and dispute handling may continue after a service ends where relevant.
- ContactQuestions about terms, refunds, cancellation, support, or disputes should be sent through the Contact us email link or through the public inquiry form.